Terms of Service

Last updated: June 10, 2026 · These Terms govern autias.com and the Autias services

These Terms of Service (“Terms”) are an agreement between Roman Manilov, an Israeli exempt dealer (Osek Patur) based in Netanya, Israel, operating as Autias (“Autias”, “we”), and you. By using autias.com (the “Site”) or purchasing our services you accept these Terms. For paying clients, a signed service agreement or order form (“Order”) applies in addition to these Terms; if they conflict, the Order prevails.

1. The Services

Autias designs, configures, and supports AI agents for business messaging — primarily on the WhatsApp Business Platform — including knowledge-base setup, booking and lead-qualification flows, CRM and calendar integrations, launch supervision, and ongoing monthly support (“Services”). The exact scope, deliverables, timeline, and fees for a project are defined in the Order.

2. Fees and payment

Setup fee for implementation and a monthly subscription for ongoing operation and support, as stated in the Order. Fees are exclusive of VAT unless stated otherwise.
Third-party costs are yours: Meta/WhatsApp per-message charges (billed by Meta to your WhatsApp Business Account payment method), and any fees of your CRM, calendar, or other tools, are paid by you directly to those providers.
Work outside the agreed scope is quoted separately before we do it.
Unless the Order says otherwise, the monthly subscription renews monthly and either party may cancel with 30 days’ written notice. Setup fees are non-refundable once implementation has begun, except as required by law.

3. Your responsibilities (clients)

Provide accurate, lawful business information for the agent’s knowledge base (services, prices, policies) and keep it updated; the agent answers based on what you provide.
Hold all rights and consents needed for the data you ask us to process, including a lawful basis to message your customers. Business-initiated messages may be sent only to recipients who opted in. Purchased contact lists are prohibited.
Comply with the WhatsApp Business Messaging Policy, Meta Commerce Policy, and applicable law (including the Israeli Protection of Privacy Law and anti-spam rules).
Maintain your own Meta Business assets in good standing and provide the access we reasonably need to deliver the Services.
Review agent behaviour during the agreed acceptance and supervised-launch period and report issues promptly.

4. Acceptable use

You may not use the Services for: unlawful, deceptive, or harassing messaging; spam or unsolicited bulk outreach; content or industries prohibited by Meta’s policies (including gambling, adult content, and weapons); attempts to disguise marketing as transactional messaging; or any use of unofficial WhatsApp automation tools alongside our deployment. We may suspend the Services to prevent policy violations or platform risk, and will tell you why.

5. AI — honest limits

AI agents can make mistakes. Agents generate responses automatically and may occasionally be inaccurate or incomplete despite our scoping, testing, and supervision. Agents are configured to identify themselves as assistants, stay within your business scope, and hand off to a human. They do not provide medical, legal, or financial advice. You are responsible for verifying critical information (e.g., prices, availability, professional guidance) communicated to your customers, and for the decisions you make based on agent output.

6. No guaranteed results

We do not promise specific business outcomes — such as a number of leads, bookings, conversion rates, or revenue. Any figures we discuss are estimates or industry benchmarks, not commitments.

7. Third-party platforms

The Services depend on platforms we do not control — in particular Meta (WhatsApp Business Platform, advertising tools), Cloudflare, AI model providers, CRM and calendar providers. Their availability, pricing, policies, review decisions, and quality ratings may change or be applied to your account (including template rejections, messaging-limit changes, or number/account restrictions). We follow platform rules and best practices to minimise these risks, but we are not liable for third-party actions, outages, or policy changes. Where a platform change requires rework, we will propose the most economical path.

8. Intellectual property

Yours: your business data, brand, content, customer relationships, and your Meta assets (including your WhatsApp Business Account and phone number).
Ours: our know-how, playbooks, prompts, templates, software, and configurations developed by us, including improvements derived from delivering the Services. You receive a non-exclusive licence to use the deliverables for your business for as long as the Services (or the relevant Order) are in effect.

9. Confidentiality and data protection

Each party keeps the other’s non-public information confidential. Our handling of personal data is described in the Privacy Policy; for client projects we process End User data only on your instructions, and a data-processing addendum is available on request.

10. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, or consequential damages, loss of profits, or loss of data; (b) our total aggregate liability under or in connection with the Services is limited to the amounts you paid us for the Services in the 12 months preceding the event giving rise to the claim. Nothing limits liability that cannot be limited under applicable law.

11. Term, suspension, termination

These Terms apply while you use the Site or Services. Either party may terminate an Order for material breach not cured within 14 days of written notice. On termination we hand over your data and assets per the Order, then delete remaining personal data per the Privacy Policy.

12. Governing law and venue

These Terms are governed by the laws of the State of Israel. The competent courts of Tel Aviv–Yafo have exclusive jurisdiction, except where mandatory consumer law provides otherwise.

13. Changes to these Terms

We may update these Terms; the date above reflects the current version. Material changes for active clients take effect upon renewal or with prior notice.

14. Contact

Roman Manilov (Autias) · Netanya, Israel · privacy@autias.com